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My name is Amanda. I recently purchased an order that contained a few decals that were damaged during shipping. Upon calling you guys, your customer service was outstanding. I received the replacement roll today and they are perfect. I wanted to write this email because I used to work in customer service and rarely did the comments that we received ever contained positive feedback. Your company approached the problem in a timely manner and I have to tell you that I am now a customer for life. Plus I will refer all my family and friends to your website. Thank you so much for your customer service and for running such a wonderful company!!!
Amanda M
Added Nov 18, 2009 -

This decal is adorable and I combined it with the poppies and birds sold here. Together they made my daughter's nursery unique and adorable in a classy way! The cherry blossom branch took a little more time than the other decals we ordered, but it was very easy to apply to the wall and looks amazing.
NewMom
Added Nov 25, 2009 -

We ordered the "Tree with Swirling and Spiraling Branches" in dark brown. BEAUTIFUL! Great customer service, they marked each piece for us so we knew which was the middle and the top. My husband says, "it looks like paint on the wall.' It took a little patience making sure each piece overlapped correctly and even though we didn't get it perfectly placed, you couldn't tell because the tree was so busy.
Will definitely buy again!
Jill McCabe
Added Feb 10, 2010 -

I had the large cherry blossom branch up in my apartment for over 2 years and it never peeled off, cracked, wilted, or anything like that. It remained perfect throughout hot temperature, air conditioning, humidity, etc. When I removed it, it came off no problem without a trace on the wall. It was beautiful; the only reason I even removed it is because I moved out. The branch and all of the blossoms came as separate pieces, which although time consuming to put up was well worth it because I could arrange it however I wanted. They provided more than enough of the blossoms, I even had extra left over. All in all, great quality products and fantastic customer service!
laura
Added Jul 7, 2011 -

I called not too long ago today regarding an order I received having been damaged in transit. I want to thank the customer service person who helped me (I believe it was Emily). She was sincere in her effort to solve the problem with me and I was impressed that as a customer I was not told I'd have to wait, I was not told to make the claim myself and I wasn't hassled at all about it, other than being very bothered by having received it in such condition. Customer service is far more important than a lot of companies pay it mind and can make or break a customer's experience, especially if there is a problem. I will definitely order from Dali Decals again and tell others how great the service is. Thank you again and if you need any further help from me please let me know.
Sara I
Added May 25, 2012

