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My name is Amanda. I recently purchased an order that contained a few decals that were damaged during shipping. Upon calling you guys, your customer service was outstanding. I received the replacement roll today and they are perfect. I wanted to write this email because I used to work in customer service and rarely did the comments that we received ever contained positive feedback. Your company approached the problem in a timely manner and I have to tell you that I am now a customer for life. Plus I will refer all my family and friends to your website. Thank you so much for your customer service and for running such a wonderful company!!!
Amanda M
Added Nov 18, 2009 -
I just wanted to thank Dali Decals and the wonderful rep in Florida who assisted with decals for my wedding. She was phenominial and so were my decals. They were used for glass vases in the centerpieces and were a complete hit! I wish I could remember her name bc she made the process so painless, they had to be customized monograms and it took her less than a day to make my idea come alive!
YazG
Added Aug 25, 2010 -
Hi - I just wanted to say what wonderful customer service you have, and what a smooth, easy process it was to place my order over the phone. I can imagine that a lot of times the "contact us" buttons on web sites are used for when people have questions, concerns, or even complaints. However, I think it's just as important to commend a positive experience.
I called after hours, and in all honesty I didn't really expect anyone to answer, and they did! I spoke to a very helpful, accommodating customer service representative who also specially sized an item that I wanted. The transaction went very smooth and it was just very nice to be able to speak to someone so helpful and polite. I'm looking forward to receiving my products, and I'll be sure to recommend your company to others. Thank you!
Paige O.
Added Jul 24, 2011 -
I am thoroughly impressed with Dali Wall Decals. I placed an order on Dec. 20th, a day after the cutoff for Christmas arrival. Yet, here I am on Dec. 23rd with a gift for my cousin. Thanks so much!!
Yasmin
Added Dec 23, 2011 -
We love our decals! We ordered monkeys on a rope and an alphabet tree for our son's nursery, and they are perfect! I can't wait to bring our son home to his adorable nursery!
Kelly P.
Added Jan 6, 2012