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Hi - I just wanted to say what wonderful customer service you have, and what a smooth, easy process it was to place my order over the phone. I can imagine that a lot of times the "contact us" buttons on web sites are used for when people have questions, concerns, or even complaints. However, I think it's just as important to commend a positive experience.
I called after hours, and in all honesty I didn't really expect anyone to answer, and they did! I spoke to a very helpful, accommodating customer service representative who also specially sized an item that I wanted. The transaction went very smooth and it was just very nice to be able to speak to someone so helpful and polite. I'm looking forward to receiving my products, and I'll be sure to recommend your company to others. Thank you!
Paige O.
Added Jul 24, 2011 -

We have now put up the 3rd decal in our home and love love love love love them! This most recent one was the large dandelion which we put in our master bath. My husband put it up without reading the instructions the first time and it was not a pretty scene, but totally his not the product's fault. Second one bought, I emailed them for tips on top of the instructions, how impressed was I when I got a phone call from them the next day - now THAT is customer service. We have also used the family of elephants (in our little one's nursery) and the parachutes in our oldest son's bedroom...everyone who has seen them has been so impressed as are we at the ease of putting them up (when you follow instructions lol!)
Cannot speak more highly of the products and the company, recommend them to everyone!
Jayne Macintyre
Added Oct 23, 2011 -

I just received my decal (extremely fast turn around)... I absolutely love it! I am 9 months pregnant and was able to install the decal on a severely textured wall with no trouble! I can not wait to order more decals (this was my first)! Thank you!
Sara B
Sara b
Added Mar 1, 2012 -

This is a great company to work with. I checked the no box to the question...Do you have textured walls? I didnt think my wall was textured but I guess is it very slightly. Even though I ordered the decal with the wrong adhesive they sent me a new one with the right adhesive! Most companies would just say "sorry, you made the mistake not us", and hang up. I am shocked! I will tell everyone about this company! I havnt gotten my new decal so maybe I should wait and see if it sticks before I write this. I'll let ya know:)
annahill23
Added Mar 5, 2012 -

Thanks so much for your quick reply and for answering my questions. I have just finished installing the little trees decals and it has by far exceeded my expectations. I was a little afraid that I would mess up the installation, but your instructions worked perfectly and it looks fantastic! I will be installing the dandelion tomorrow and am really excited to see how that looks above my bed. I am a little bummed that the decals won't be able to be transferred to my new location when I move in a year or two, but because I like my decals so much, I will buy them again when the time comes.
Sincerely,
Lori D
Lori D
(Dali Decals)
Added May 20, 2013

