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Return Policy
30-Day Money Back Customer Satisfaction Guarantee
Refund/Return Policy
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Valid only in the continental U.S.
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Valid for 30 days from date ordered.
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Refunds may only be issued for returned items that are unused and in resalable condition.
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A 15% restocking fee will be assessed on all returned orders received within 7 business days of RMA issue date. A 25% restocking fee will be assessed on all returned orders received within 8-30 business days of RMA issue date. Orders returned after 30 days of RMA issue date will be refused.
- Customers who return orders that qualified for free shipping will receive a credit minus the above-outlined restocking fee and minus the initial cost of shipping for that order.
- Defective decals may be returned for an identical replacement.
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All return shipping must be paid for by the customer.
- If a replacement/exchange is authorized, the customer is responsible for the shipping costs of the replacement decal.
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All decals, whether unused or defective, must be shipped back using a trackable and insured shipping method such as UPS or FedEx, to: Dali Decals, 2002 Riverside Drive, Suite M, Asheville, NC 28804.
- Items returned via USPS (Post Office) will be refused and/or returned to sender.
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All returns and exchanges must be authorized by a Dali Decals representative and will be issued an RMA #.
- Return authorizations (RMA #s) will only be granted to the original purchaser.
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Orders/Items returned without authorization will be refused and/or will not be processed or shipped back to the customer. Partial items will also be refused.
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Return authorizations (RMA #s) are valid for thirty (30) business days from the date of authorization, and the product must be sent back to Dali Decals within that time frame.
- Products received after thirty (30) business days of RMA # being issued will be refused.
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Not applicable to custom orders or personalized items, including but not limited to custom sizes, custom colors, custom text, names, logos, monograms, and signs.
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Decals damaged during installation cannot be returned. A replacement decal may be ordered at a discount at the discretion of Dali Decals.
- If an item is missing a portion, the portion missing may be replaced at the discretion of Dali Decals.
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No exceptions will be made to these policies.
Cancellation Policy
- Standard orders may be canceled within 24 hours of the original order time.
- Rush Processing orders and orders placed with expedited shipping cannot be canceled.
- Cancellations requested after 24 hours of the original order time may be authorized at the discretion of Dali Decals and a 15% cancellation fee will be assessed, no exceptions.
- Custom orders or personalized items, including but not limited to custom sizes, custom colors, custom text, names, logos, monograms, and signs cannot be canceled, no exceptions.
- All cancellations must be authorized by a Dali Decals representative.
- No exceptions will be made to these policies.
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