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Return Policy
Return and Exchange Policies
- Returns and exchanges are only valid within the Continental U.S.
- Returns and exchanges can only be authorized within 30 days of original purchase date.
- Refunds can only be issued for returned items that are received in the original condition.
- All returns and exchanges must be authorized by a Dali Decals representative and must have a Returned Merchandise Authorization number (RMA #).
- RMA #s will only be granted to the original purchaser.
- Orders returned without an RMA # will be charged a Research and Restocking fee of 40%.
- RMA #s are valid for thirty (30) business days from the date of authorization, and the product must be sent back to Dali Decals within that time frame.
- Only one RMA # will be issued per item, and items that have been exchanged cannot be returned.
- A 15% restocking fee will be assessed on all returned orders received within 7 business days of RMA # issue date. A 25% restocking fee will be assessed on all returned orders received within 8-30 business days of RMA # issue date. Orders received after 30 business days of RMA # issue date will not be processed.
- Customers who return items that originally qualified for free shipping will receive a credit minus the above-outlined restocking fee and minus the initial cost of shipping for that item.
- All return shipping must be paid for by the customer.
- If a replacement/exchange is authorized, the customer is responsible for the shipping costs of the replacement decal.
- All returns and exchanges must be shipped back using a trackable and insured shipping method such as UPS or FedEx, to: Dali Decals, 3500 Beachwood Ct, Ste 103, Jacksonville, FL 32224
- Dali Decals discourages sending items back via USPS (Post Office), as we cannot guarantee their delivery. If returned items are sent to us via USPS, and are not received, Dali Decals cannot be held responsible and the return will not be processed.
- Not applicable to custom orders, personalized items, color samples or test decal sample packs, including but not limited to custom sizes, custom colors, custom text, names, logos, monograms, and signs.
- Decals damaged during installation cannot be returned. A replacement decal may be ordered at a discount at the discretion of Dali Decals.
- If a package is returned to Dali Decals after 3 delivery attempts were made by UPS and the customer requests to cancel the order, a 25% cancellation/restocking fee will apply.
- If a package is refused by the customer and is returned to Dali Decals, the customer will be responsible for all freight and/or shipping costs incurred.
- If an item is missing a piece, the piece missing may be replaced at the discretion of Dali Decals.
- No exceptions will be made to these policies.
Cancellation Policy
- Standard orders may be canceled within 24 hours of the original order time.
- Rush Processing orders and orders placed with expedited shipping cannot be canceled.
- Cancellations requested after 24 hours of the original order time may be authorized at the discretion of Dali Decals and a 15% cancellation fee will be assessed, no exceptions.
- Custom orders or personalized items, including but not limited to custom sizes, custom colors, custom text, names, logos, monograms, and signs cannot be canceled, no exceptions.
- All cancellations must be authorized by a Dali Decals representative.
- No exceptions will be made to these policies.
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