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My name is Amanda. I recently purchased an order that contained a few decals that were damaged during shipping. Upon calling you guys, your customer service was outstanding. I received the replacement roll today and they are perfect. I wanted to write this email because I used to work in customer service and rarely did the comments that we received ever contained positive feedback. Your company approached the problem in a timely manner and I have to tell you that I am now a customer for life. Plus I will refer all my family and friends to your website. Thank you so much for your customer service and for running such a wonderful company!!!
Amanda M
Added Nov 18, 2009 -

I was so impressed to not only get help with my order, but Marisa emailed me back on the weekend! That is really amazing. Thank you so much for your help and quick service!
Alison A.
Added Feb 5, 2012 -

I called not too long ago today regarding an order I received having been damaged in transit. I want to thank the customer service person who helped me (I believe it was Emily). She was sincere in her effort to solve the problem with me and I was impressed that as a customer I was not told I'd have to wait, I was not told to make the claim myself and I wasn't hassled at all about it, other than being very bothered by having received it in such condition. Customer service is far more important than a lot of companies pay it mind and can make or break a customer's experience, especially if there is a problem. I will definitely order from Dali Decals again and tell others how great the service is. Thank you again and if you need any further help from me please let me know.
Sara I
Added May 25, 2012 -

We love Dali Decals! We designed our own quote decal to hang on the wall behind the head table at our wedding, since we were not allowed to permanantly "attach" anything to the wall. We added daisy decals in our wedding colors (orange and green) around the quote. It looked so beautiful - like the wall had been painted to our specifications! Took us just a little while to figure out how to hang them, but once we got the hang of it, it went really quickly - and they came off the wall without any damage to the paint AT ALL. We will definitely be using Dali Decals again!
jodilynn
Added Aug 7, 2012 -

I worked with Alicia on 3 personalised quotes. She was wonderful to work with. We exchanged a number of emails to get exactly what I wanted. My decals look wonderful this little addition in my rooms makes such a big difference people comment about it all the time. Thank you Alicia.
Eleanor
Added Apr 13, 2017



