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  WOW! I was blown away by the rapid response and superb customer service. Alicia was fantastic! She worked very closely with me to make sure that I was happy with my purchase. The shipping was lightning fast too. I can't wait to see what it looks like on the wall, but that will be a project for next weekend :)
  
  soon2btmc
  
  Added Jul 8, 2008
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  as always the best i could have expected and more. Dali Decals goes above and beyond for their customers.
  
  Libbie S
  
  Added Jul 17, 2010
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  Alicia,
  
  Thank you so much for being so gracious to offer to help me.  When you wrote me back and explained everything to me, it stopped my freak out!  Thank you.  
  
  I dove into this project last night figuring I had nothing to lose and if it failed, I was going to purchase a wall decal from you instead.  It took 2 hours and three of us to do it, but we were successful. 
  
  God Bless you for taking the time to answer my questions when I wasn\'t even one of your customers.  I work in retail myself and I know how much customers appreciate help beyond the sale.  Just you taking the time to write to me, will make me come to you for my next wall decal and recommend your company to others.  I appreciate what you did.  Thanks!
  
  Sandy
  
  Sandy
  
  Added Nov 10, 2011
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  I just want to thank you for all the help that you gave me. I am VERY impressed with your customer service. I am also extremely happy that the sample packs come free shipping. It is extremely rare to get free shipping to Hawaii from any company. I will be sure to recommend your products to friends and family.
  Thanks again, Michelle
  
  Michelle
  
  Added Mar 15, 2012
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  I called not too long ago today regarding an order I received having been damaged in transit. I want to thank the customer service person who helped me (I believe it was Emily). She was sincere in her effort to solve the problem with me and I was impressed that as a customer I was not told I'd have to wait, I was not told to make the claim myself and I wasn't hassled at all about it, other than being very bothered by having received it in such condition. Customer service is far more important than a lot of companies pay it mind and can make or break a customer's experience, especially if there is a problem. I will definitely order from Dali Decals again and tell others how great the service is. Thank you again and if you need any further help from me please let me know.
  
  Sara I
  
  Added May 25, 2012