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My name is Amanda. I recently purchased an order that contained a few decals that were damaged during shipping. Upon calling you guys, your customer service was outstanding. I received the replacement roll today and they are perfect. I wanted to write this email because I used to work in customer service and rarely did the comments that we received ever contained positive feedback. Your company approached the problem in a timely manner and I have to tell you that I am now a customer for life. Plus I will refer all my family and friends to your website. Thank you so much for your customer service and for running such a wonderful company!!!
Amanda M
Added Nov 18, 2009 -
My decal was so much more amazing than I thought it would be. So easy to put up, as the instructions were well-written. Decal was large and makes a great statement in my living room.
Stephanie M
Added Nov 18, 2011 -
I ordered 3 quotes to put on my walls and I was extremely satisfied! They look great and they went on very easily. I would recommend these decals to anyone and will most likely purchase from Dali Decals again.
Happy Costumer
Added May 14, 2012 -
I called not too long ago today regarding an order I received having been damaged in transit. I want to thank the customer service person who helped me (I believe it was Emily). She was sincere in her effort to solve the problem with me and I was impressed that as a customer I was not told I'd have to wait, I was not told to make the claim myself and I wasn't hassled at all about it, other than being very bothered by having received it in such condition. Customer service is far more important than a lot of companies pay it mind and can make or break a customer's experience, especially if there is a problem. I will definitely order from Dali Decals again and tell others how great the service is. Thank you again and if you need any further help from me please let me know.
Sara I
Added May 25, 2012 -
I moved into this house almost 3 yrs ago and have a vaulted staircase. I had no idea what to do with it until I saw this Cherry Blossom Tree.. I have had this decal for about 2 yrs and still get compliments on it. The staircase is a multi level staircase and I had the flowers float up the wall like the wind was taking them away. We recently moved and the tree had to come down. Boo! I have to say though after two plus yrs. the decal came off and left no residue and took no paint off. I am trying to figure where I want my new family tree now in my new home. Thanks for making great decals.
Stacey S
Added Sep 24, 2013