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I ordered monogram and name decals for my daughter's nursery. They looked amazing, then we had a flood in our house. The repairmen had to tear down the wall where I'd placed the monogram, which was really disappointing for me.
Marisa at Dali Decals was so understanding of my situation and replaced just the monogram portion of my order. It arrived two days later. Thank you for wonderful customer service! And a great product!
Keri P.
Added Mar 29, 2010 -
The owls went up very easily and look great over my soon to be newborns crib. Thanks for a great product.
Glen Christie
Added Aug 12, 2010 -
Hi - I just wanted to say what wonderful customer service you have, and what a smooth, easy process it was to place my order over the phone. I can imagine that a lot of times the "contact us" buttons on web sites are used for when people have questions, concerns, or even complaints. However, I think it's just as important to commend a positive experience.
I called after hours, and in all honesty I didn't really expect anyone to answer, and they did! I spoke to a very helpful, accommodating customer service representative who also specially sized an item that I wanted. The transaction went very smooth and it was just very nice to be able to speak to someone so helpful and polite. I'm looking forward to receiving my products, and I'll be sure to recommend your company to others. Thank you!
Paige O.
Added Jul 24, 2011 -
This is a great company to work with. I checked the no box to the question...Do you have textured walls? I didnt think my wall was textured but I guess is it very slightly. Even though I ordered the decal with the wrong adhesive they sent me a new one with the right adhesive! Most companies would just say "sorry, you made the mistake not us", and hang up. I am shocked! I will tell everyone about this company! I havnt gotten my new decal so maybe I should wait and see if it sticks before I write this. I'll let ya know:)
annahill23
Added Mar 5, 2012 -
Overall I'm EXTREMELY satisfied by the decals I ordered from Dali. We have textured walls, and it was rather difficult getting the decals to stick, but after applying a clear coat sealant over the decals, we haven't had any peel off. The decals look AMAZING and the colors are spot-on! I will definitely be using Dali again, and I'd also recommend others to use them as well! Thanks Dali!!
Brandon Rogers
Added May 20, 2012