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My name is Amanda. I recently purchased an order that contained a few decals that were damaged during shipping. Upon calling you guys, your customer service was outstanding. I received the replacement roll today and they are perfect. I wanted to write this email because I used to work in customer service and rarely did the comments that we received ever contained positive feedback. Your company approached the problem in a timely manner and I have to tell you that I am now a customer for life. Plus I will refer all my family and friends to your website. Thank you so much for your customer service and for running such a wonderful company!!!
Amanda M
Added Nov 18, 2009 -
I bought the fairy with magical wand and stars for my daughters room. I waited to put it up when I would have plenty of time, thinking it would be difficult. 15 minutes later I was done and it was perfect. She loves it and it really adds to her room, more than just a picture or poster would. The invioce even had a handwritten note to help me with the instructions. Not many companies would take time to do that. I am trying to figure out where I need another decal now.
Teri P.
Added Aug 10, 2011 -
I bought the "At the worst, a house unkept cannot be so distressing as a life unlived" quote and placed it over my kitchen sink with new lighting. Everything from the ordering to the installation was very simple. This had a huge impact on our little kitchen area. I love it!
sadie21472
Added May 15, 2012 -
The Cherry Blossom Tree decal more than exceeded my expectations. I completed the install by myself, which was only slightly challenging. One suggestion I would make for other people who get this decal is that cutting the sections into smaller sections makes placement both easier and more accurate in terms of alignment. One other suggestion I would make is for people who are considering this decal to examine the layout of the wall they are considering in correlation to any light sources. I did not get the matte color option, so at times there can be a glare on the decal, as it was placed directly across from a window. All in all, my entire experience with Dali was excellent. The delivery was quick and the extra decals that were included went perfectly with the scheme I had planned. I will definitely be using this company again.
Brent
Added Jun 19, 2012 -
Incredible customer service! I ordered the Fairy Girl on the Moon in Soft Pink Matte. The pink was a little brighter than I had envisioned, so I contacted Dali Decal to see what my options were. They were very responsive and helpful, and I was able to exchange the decal for a different color. I just received the replacement decal in the new color (Teal Matte) and it looks amazing in my daughter's room!! It was easy to put on the wall and just looks beautiful. Highly recommend these products and Dali Decal's service is excellent!
mail2bws
Added Mar 5, 2015