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I ordered monogram and name decals for my daughter's nursery. They looked amazing, then we had a flood in our house. The repairmen had to tear down the wall where I'd placed the monogram, which was really disappointing for me.
Marisa at Dali Decals was so understanding of my situation and replaced just the monogram portion of my order. It arrived two days later. Thank you for wonderful customer service! And a great product!
Keri P.
Added Mar 29, 2010 -
LOVE .... LOVE .... LOVE MY 60 SQUARE DECOR.... EVERY ONE WHO WALKS INTO MY LIVING ROOM IS FASCINATED..... ABSOLUTELY VERY HAPPY WITH MY PURCHASE ...CANT WAIT TO PUT MY SONS NAME UP:)
LISSETTE23
Added Feb 18, 2011 -
Hi - I just wanted to say what wonderful customer service you have, and what a smooth, easy process it was to place my order over the phone. I can imagine that a lot of times the "contact us" buttons on web sites are used for when people have questions, concerns, or even complaints. However, I think it's just as important to commend a positive experience.
I called after hours, and in all honesty I didn't really expect anyone to answer, and they did! I spoke to a very helpful, accommodating customer service representative who also specially sized an item that I wanted. The transaction went very smooth and it was just very nice to be able to speak to someone so helpful and polite. I'm looking forward to receiving my products, and I'll be sure to recommend your company to others. Thank you!
Paige O.
Added Jul 24, 2011 -
My decal arrived today and I had it up on the wall in a few hours. The whole family is very impressed! We all love it! I can't stop looking at the wall! I am now browsing your website to see what else we can buy.
THANKS DALI FOR A GREAT PRODUCT!
pinkthermal
Added Sep 19, 2011 -
Thanks so much for your quick reply and for answering my questions. I have just finished installing the little trees decals and it has by far exceeded my expectations. I was a little afraid that I would mess up the installation, but your instructions worked perfectly and it looks fantastic! I will be installing the dandelion tomorrow and am really excited to see how that looks above my bed. I am a little bummed that the decals won't be able to be transferred to my new location when I move in a year or two, but because I like my decals so much, I will buy them again when the time comes.
Sincerely,
Lori D
Lori D
(Dali Decals)
Added May 20, 2013